An inviting culture

If there’s one ingredient that makes Trudeau the company that it is, it’s the people. We do everything we can to attract—and keep—the cream of the crop. Yes, we’re passionate about food, but we’re just as passionate about our creative culture of authenticity and teamwork. Sounds like your cup of tea? We want to hear from you.

Distinctive advantages
  • Dynamic work environment
  • Flexible schedules
  • Exceptional teams
  • Social gatherings
  • Stimulating challenges
  • Employee benefits and recognition programs
  • International brand recognition
Don’t see a job that pleases your palate?

Career opportunities at Trudeau are always coming up, and we’re constantly on the lookout for great people to join our team! So send us your resume at!

Customer Service

Sales and Customer Service Manager - Major Accounts

Last update: March 6th 2018


Ready to inspire us?

  You are bilingual, dynamic, motivated, have a desire to surpass yourself and you are recognized for your excellent writing skills? You are a team worker, able to manage your priorities, well organized and proactive? You have strong customer service, sales and interpersonal skills plus a great ability to create and maintain business relationships? A refreshing opportunity awaits you at Trudeau !


 Your responsibilities 

  • Assure the handling of major accounts receivable under his responsibility;
  • Ensure the understanding of the needs of major clients in collaboration with the major account managers;
  • Process orders from major customers by ensuring inventory and shipment tracking;
  • Follow up with the major account manager on promotions in the current month. Order in process, forecast report;
  • Collaborate closely with the distribution center team for goods receipt and shipment logistics as well as delivery standards and logistics compliance;
  • Ensure the required follow-ups so that orders are processed on time, on schedule;
  • Provide confirmations to customers for their orders with accurate information;
  • Target gaps in promotions;
  • Deal with complaints by putting in place corrective measures;
  • Manage the penalties generated by non-compliance with the requirements of major customers;
  • Issue credit notes and make returns;
  • Complete the product creation forms for those added to the master account reference lists;
  • Apply the Returns and Replacements Policy to honor the warranty of our products;
  • Actively collaborate on various projects and tasks related to the improvement of the department.


Your qualifications 

  • • College level degree (or equivalent)
  • • Minimum 5 years of relevant experience, acquired at a retailer/major chains/distributor and/or in customer service
  • • Perfectly bilingual (French and English), both spoken and written
  • • Good knowledge of Windows environment and Word and Excel programs
  • • Experience with SAP sales and distribution processes (an asset)
  • • Experience with EDI order management (an asset)