SUMMARY

Reporting to the VP of Sales, Marketing and Product Development the Sales and Coordinator is responsible for supporting sales and customer service activities for the organization.

DETAILS

• Support & collaborate with sales representatives: quotes, various types of presentations, i and any information required by customers and prospects.

• Maintain and update all retailer customer information; business contacts, buyer and distributor contacts, assortment by customer, product catalogs and sell sheets, training materials.
• Collaborate with Product Development and Marketing to prepare materials for retailer meetings including plan-o-grams, presentation materials, product samples, Power Point presentations, graphic renderings, packaging samples, promotions by channel etc.

• Supporting role with brokers and reps on various materials such as pricing, marketing materials, items set-up information and any other data needed to conduct business.
• Collaborates with sales to complete various documents for items set-up in customer portals.
• Handles the creation and support for GS1 and 1 World Sync including invoicing.
• Coordinates marketing request for the sales team including support for client shows and events.
• Contributes and executes various sales reports and analysis for the VP of Sales and Marketing.

REQUIRED COMPETENCIES & EXPERIENCES

• Respects deadlines and is attentive to detail. Skilled in setting priorities and meeting deadlines, and able to handle multiple tasks simultaneously.
• Interpersonal skills and the ability to interface with colleagues & brokers on a continuous basis.
• Works well independently & within a team; proactive and focused on finding solutions.
• Solution driven, good business acumen & positive attitude.
• Strives for excellence.

REQUIRED EXPERIENCES

• Minimum 3 years’ experience in a similar sales support role.
• Bachelors degree a plus
• Housewares experience a plus
• Fluent in French and English (written & verbal)
• Strong abilities with MS365, Excel, Power Point and Outlook.
• Comfortable with SAP ERP system

JOB SUMMARY

Develop, sell and implement retailer programs short and long term. Directly responsible for revenue and margin of assigned accounts.

RESPONSIBILITIES

• Set sales targets with the VP of Sales for accounts under your responsibility and deliver sales budget update on a monthly and yearly basis.
• Develop and work with demand planning team to develop accurate and timely forecasting.
• Be the expert on your book of business to clearly communicate the opportunities.
• Manage and analyse the trade spending for your assigned accounts to stay within Budget.
• Work with the leaders to develop sales strategies by account, as well as, working closely with PD & Mktg teams to help better understand the category growth possibilities.
• Maximize Customer product mix to ensure we maximize sales capabilities in revenues and profit margin to ensure profitable sales.
• Analyze sales data and trends in conjunction with internal contacts who are responsible for collecting data from major accounts.
•  Collaborate with retailer teams to develop new inline, new promo opportunities and driving brand awareness with advertising of products.
• Lead the line review process for the assigned book of business.
• Put presentations decks for customer meetings as needed.
• Give presentations during internal quarterly business reviews.
• Maintain, develop new and existing accounts, and manage these key customers directly and/or through sales representatives to expand Trudeau distribution in all product categories.
• Stay up to date with internal and external developments and suggest new ways to increase sales.
• Manage an effective feedback procedure between the field and Canadian headquarters.
• Stay up to date on the retail marketplace, to ensure we understand customer direction as well as competitive marketplace.

SKILLS & QUALIFICATIONS

• Strong communication and negotiation skills.
• Drive for excellence and positive attitude.
• Excellent organizational and time management skills.
• Proven ability to maintain excellent relationships with partners.
• Works well independently and in teams; proactive in anticipating work requirements and problem solving.
• Business acumen and critical mind.
• Well-organized, attentive to detail, skilled in setting priorities and meeting deadlines, and able to handle multiple tasks simultaneously.

JOB REQUIREMENTS

• Bachelor of business administration or another related field.
• A minimum of 5 years’ experience in managing Walmart.
• A minimum of 5 years’ experience in grocery, including accounts in Montreal.
• A minimum of 2 years’ experience in the houseware industry preferrred.
• Experience in market development, consumer goods preferred.
• Perfectly bilingual in French and English (both written and spoken) since the accounts will be all over Canada.
• Knowledge of retail market and trade marketing.
• Proficient in MS Office Suite and Power BI.

OTHER REQUIREMENTS

• Mobility
• Availability to travel: frequent and timely short trips (two to five days quarterly)
• Attend trade shows as business required

JOB SUMMARY

The Account Manager works closely with the sales team and various partners to optimize the transaction cycle of our products. The person in this role is responsible for providing excellent customer service, both internally and externally, providing information that will enable a winning problem to be solved, and offering a personalized solution that takes into account the needs of the person he or she is dealing with (sales, customers, suppliers, etc.). The incumbent acts as a point of contact with our customers and retailers, acting with precision, efficiency and offering several options with aim of meeting the needs of our consumers.

RESPONSABILITIES

• Provide excellent customer service by addressing and resolving issues raised by consumers and retailers in both Canada and the United States.
• Enter orders and credits for our retailers and ensure ongoing follow-up with stakeholders: account managers, consumers, retailers in Canada and the United States.
• Advise our customers on item selection and product substitution when items are discontinued.
• Respond to consumer requests for information on the company’s products and policies via various communication sources (social networks, e-mail, telephone, platforms, etc.).
• Manage and follow up on complaints and claims from consumers and retailers.
• Apply the replacement policy to honor product warranties and manage return merchandise authorization.
• Produce various reports related to the management of consumer and retailer requests, and analyze data related to overconsumption to facilitate the work of the sales teams.
• Work closely and communicate frequently with account managers and sales representatives to keep abreast of current promotions.
• Work in collaboration with distribution centers for item production.
• Take charge of certain projects and respect deadlines and requested quantities.

JOB REQUIREMENTS

(Diplomas, experience, languages, computer systems, typing speed, physical ability)

• College diploma or equivalent.
• Minimum 3 years experience in customer service.
• Proficiency in Excel and good knowledge of the Microsoft Office Suite.
• Knowledge of SAP is an asset.
• Experience in the consumer goods industry, an asset.
• Bilingualism in French and English (spoken and written). 

PROFILE AND SKILLS

• You’re a good listener, dynamic and passionate about customer satisfaction.
• You are empathetic, patient and sincere.
• You have good analytical skills.
• You have good organizational and priority management skills.
• You are autonomous, proactive and solution oriented.
• You are a team player and enjoy working collaboratively.
• You’re quick on your feet and rigorous.
• Attention to detail.
• You are an agent of change.