Careers
At Trudeau, there is one essential ingredient to our success: teamwork. Our culture is inclusive and supportive with an emphasis on creativity and fun. We’ve set up a welcome committee to make sure our new employees feel confident and comfortable from day one. Our leadership team is caring and responsive, and we make a point of keeping lines of communication open with everyone.
WORKING AT TRUDEAU MEANS
- The option to work from home or in the office, with easy access to your colleagues no matter where you are.
- The opportunity to grow in a collaborative and challenging work environment with a culture that fosters a community mindset and employee engagement.
- Paid days off in addition to your vacation.
- 5 paid personal days to be used as you see fit, whether for illness, family obligations, or personal reasons.
- 6 paid days off over the end-of-year holidays for celebrating, cooking, or simply taking time to rest.
- 1 paid day off on your birthday to pamper yourself, do something special, or sleep late.
- Comprehensive group insurance including life, disability, drug, and dental coverage.
- Quick and easy access to a physician online, free of charge.
- An employee assistance program, because we care about wellness and mental health.
- A group RRSP with employer contributions to start planning for your future.
- A reimbursement of up to $150 for fitness expenses, because your health is a priority.
- Being part of a team that will welcome you on board with one-on-one meetings and get you involved in social activities like fitness challenges and recipe exchanges.
- Access to further training to help you grow and advance in your career.
- Working for the number one company in Canada in many categories of kitchen products. WOW!
- Generous discounts on Trudeau products so you can share in our passion for cooking!
Don’t see a job that pleases your palate?
Career opportunities at Trudeau are always coming up, and we’re constantly on the lookout for great people to join our team! So send us your resume at [email protected]!
Customer Service
Account manager, Customer service
JOB SUMMARY
The Account Manager works closely with the sales team and various partners to optimize the transaction cycle of our products. The person in this role is responsible for providing excellent customer service, both internally and externally, providing information that will enable a winning problem to be solved, and offering a personalized solution that takes into account the needs of the person he or she is dealing with (sales, customers, suppliers, etc.). The incumbent acts as a point of contact with our customers and retailers, acting with precision, efficiency and offering several options with aim of meeting the needs of our consumers.
RESPONSABILITIES
- Provide excellent customer service by addressing and resolving issues raised by consumers and retailers in both Canada and the United States.
- Enter orders and credits for our retailers and ensure ongoing follow-up with stakeholders: account managers, consumers, retailers in Canada and the United States.
- Advise our customers on item selection and product substitution when items are discontinued.
- Respond to consumer requests for information on the company’s products and policies via various communication sources (social networks, e-mail, telephone, platforms, etc.).
- Manage and follow up on complaints and claims from consumers and retailers.
- Apply the replacement policy to honor product warranties and manage return merchandise authorization.
- Produce various reports related to the management of consumer and retailer requests, and analyze data related to overconsumption to facilitate the work of the sales teams.
- Work closely and communicate frequently with account managers and sales representatives to keep abreast of current promotions.
- Work in collaboration with distribution centers for item production.
- Take charge of certain projects and respect deadlines and requested quantities.
JOB REQUIREMENTS
(Diplomas, experience, languages, computer systems, typing speed, physical ability)
- College diploma or equivalent.
- Minimum 3 years experience in customer service.
- Proficiency in Excel and good knowledge of the Microsoft Office Suite.
- Knowledge of SAP is an asset.
- Experience in the consumer goods industry, an asset.
- Bilingualism in French and English (spoken and written).
PROFILE AND SKILLS
- You’re a good listener, dynamic and passionate about customer satisfaction.
- You are empathetic, patient and sincere.
- You have good analytical skills.
- You have good organizational and priority management skills.
- You are autonomous, proactive and solution oriented.
- You are a team player and enjoy working collaboratively.
- You’re quick on your feet and rigorous.
- Attention to detail.
- You are an agent of change.